Ensure that the goods are genuine, the quality is consistent with the price
Implement the "118" value service project to achieve top service goals
Do honest business, sincere hospitality, sincere service, integrity and promise
So that the purchase of goods is not misleading, the promotion is not false, the payment of goods is not wrong, and the hospitality is not impolite
Adhere to the "three main" principle, implement the "three guarantees" provisions, so that everything has a landing, everything has an echo
Fulfill the service commitment of "shopping mall without risk, return or exchange if you are not satisfied"
The implementation of "point-to-point", "door-to-door", "one-to-one" full range of customized services
Strive to create a warm and comfortable, safe and assured, leading fashion, display vision of the leisure shopping environment for consumers
Service etiquette standardization Service process standardization
Measures to guide consumption of knowledge-based services will be detailed
Service brand series after-sales service comprehensive
Customer resource information commodity return and exchange commitment
The purchase of goods has a sense of peace of mind service reception has affinity
The site environment has a warm sense of after-sales service has a sense of security
Detail measures have a sense of convenience Customer complaints have a sense of commitment
Loyal customers have a sense of belonging mall reputation has a sense of responsibility
